The Essentials of Client Service

Title

£99.00 +(VAT)

Excellent client service will result in complete customer satisfaction, which in turn will help you retain and grow your client base. Your practice will become more profitable and your staff more confident and competent in their jobs. The programme covers the fundamental concepts of client servicing, from telephone manner to discussing fees and will be an indispensable source for all members of staff.


  • UK voiced
  • Before and after self assessment tests
  • Test results can be stored electronically
  • Helps staff build long term relationships with clients
  • Learn how body language can impart a sense of trust and compassion
  • Covers reception management procedures, from greeting clients, dealing with walk-in clients to discharge and follow up
  • Helps staff develop their communication skills both face-to-face and on the telephone

CD ROMS will be dispatched within 7 days of order receipt.

System Requirements for Lifelearn CD ROM products:

  • Windows 2000, XP and Vista
  • CD Driver running at 24X speed or faster
  • A display device/graphics card running at 1024x768 or higher capable of displaying 16 bit colour or greater (minimum 64MB of VRAM)
  • Intel Pentium 4, 1.6GHz or better with minimum 512MB of RAM
  • Audio system with speakers or headphones